Dispatch & Deliveries Policy
At Alicia Cosmetics, we aim to ensure all orders are processed, packed, and delivered promptly so you can enjoy your products without delay. Please read our policy to understand how we handle dispatch and deliveries.
Order Processing & Dispatch
- Orders are processed within 1-2 business daysafter payment confirmation.
- Once your order has been dispatched, you will receive a confirmation emailwith tracking details (if applicable).
- Orders placed on weekends or public holidays will be processed on the next business day.
Delivery Timeframes
- Standard Delivery:Typically takes 3-7 business days within Australia.
- Express Delivery:Usually arrives within 1-3 business days, depending on your location.
- Delivery times may vary due to factors such as public holidays, courier delays, or regional locations.
Delivery Charges
- Delivery fees are calculated at checkout based on your location and preferred shipping method.
- Free shipping may be available for orders above a certain value (details will be provided on the website).
International Shipping
- We currently deliver within Australia For international delivery inquiries, please contact us directly before placing your order.
Address Accuracy
- Please ensure your delivery address is correctbefore completing your purchase.
- We are not responsible for orders lost or delayed due to incorrect or incomplete addresses provided by the customer.
Delayed or Missing Deliveries
- If your order is delayed or missing, please contact us with your order numberso we can investigate with the courier.
- We will work with our delivery partners to resolve any issues as quickly as possible.
Damaged or Incorrect Orders
- If your order arrives damagedor incorrect, please contact us within 48 hours of delivery with photos and order details so we can arrange a replacement or refund if applicable.
Contact Us
For any delivery-related questions or concerns, please reach out to us:
Alicia Cosmetics
Shop 8/20 MacFarlane Street, Merrylands NSW 2160
Phone: +61 431 810 675